Last updated: 19 August 2026 Version: 2026.08.1
By and between
Karyarthin Private Limited, a company incorporated under the Companies Act, 2013, having its Registered Office at Room No.3, Suryamukhi Building, Zaveri Baug, SV Road, Kandivali (West), Mumbai - 400067, and its Operational Office at Plot 68, Ambedkar Rd, near Lion Metal, Kandivali, Charkop, Charkop Industrial Estate, Kandivali West, Mumbai, Maharashtra - 400067 (hereinafter referred to as "Karyarthin" or "flexifleets", which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its affiliates, successors in interest, and permitted assigns);
And
THE USER, an individual accessing the Platforms (defined below) in their personal capacity for renting electrical vehicles for commercial gig/delivery use (hereinafter referred to as the "User", which expression shall include his/her legal heirs, representatives, executors, administrators, and permitted assigns).
Karyarthin and the User shall hereinafter be referred to collectively as the "Parties" and individually as a "Party".
Whereas
A. Karyarthin is engaged in the business of providing low-speed, ARAI approved electric two-wheelers (EV 2Ws) on a subscription/rental basis, fleet management services, vehicle maintenance, and allied ecosystem solutions directly to gig-workers and delivery partners ("Business").
B. Karyarthin offers access to certain web and mobile-based tracking, billing, and onboarding applications (collectively, the "Platforms").
C. The User is accessing the Platforms to explore, subscribe to, and manage vehicle rentals by entering into subsequent specific agreements ("Substantive Rental Agreement(s)"). Except where expressly stated, this Policy governs platform usage and data privacy, while commercial lease specifics are managed via the Substantive Rental Agreement.
D. This Policy is an electronic record under Section 2(s) of the Information Technology Act, 2000, and is legally enforceable under Section 4 of the said Act.
E. By using the Platforms, the User grants Karyarthin access to specific data constituting "Digital Personal Data" under the Digital Personal Data Protection Act, 2023 ("DPDA").
1. Scope and Eligibility
1.1 Eligibility and Commercial Use
1.1.1 Eligibility: The Platforms and the vehicles provided by Karyarthin are strictly intended for use by individuals who are at least 18 years of age and are legally competent to contract under the Indian Contract Act, 1872.
1.1.2 Commercial Intent: The User represents and warrants that the vehicle is being rented solely for legitimate commercial/gig delivery purposes. Minors (under 18) are strictly prohibited from creating an account or operating Karyarthin's vehicles under any circumstances.
1.2 Scope of Platform and Service Model
1.2.1 Principal Role: Karyarthin is the direct lessor/fleet owner of the physical vehicles rented to the User. The Platform serves as the digital interface to manage vehicle onboarding, subscriptions, compliance, and payment tracking.
1.2.2 Substantive Agreements: The physical rental terms, baseline pricing, and structural asset rules are governed by the Substantive Rental Agreement executed during onboarding. In case of any direct conflict between this platform policy and the Substantive Rental Agreement regarding vehicle specifications or structural leasing terms, the Substantive Rental Agreement shall prevail.
1.3 Policy Updates and Continuing Consent
Karyarthin reserves the right to amend this Policy at any time. The amended Policy becomes effective upon being posted on the Platform, and Karyarthin shall notify the User in-app of any material change. Where a change materially affects the User's rights or the processing of their personal data, the User will be required to review and accept the updated Policy before continuing to use the Platform. Subject to the foregoing, the User's continuing use of the Platform and the vehicle constitutes binding acceptance of the updated terms.
2. User Covenants and Platform Usage
2.1 Account Security
The User may be required to register and maintain a password-protected account. The User is entirely responsible for maintaining the confidentiality of login credentials and shall not share their account details or allow third parties to operate the vehicle using their credentials.
2.2 Intellectual Property and Restrictions
The User acknowledges that all text, graphics, interfaces, visual codes, app architecture, and underlying software on the Platforms constitute the intellectual property of Karyarthin. The User explicitly agrees NOT to:
Copy, modify, reverse-engineer, or distribute any part of the Platform content.
Interfere with, bypass, or undermine the network security systems or IoT integrations deployed by Karyarthin.
Use the Platform or vehicle for any unlawful or unauthorized activity.
3. Rental Subscriptions, Payments and Recovery
3.1 Weekly Rental Collection via Easebuzz
All weekly subscription payments, initial security deposits, and operational fees must be paid digitally through the integrated Easebuzz Payment Gateway on the Platform.
Rent is collected in advance for the upcoming rental week. The rental cycle begins on the day following the date of vehicle deployment and runs in recurring periods of seven (7) days. The payment window for the upcoming week opens on the fifth (5th) day of the User's current rental week, and payment must be completed on or before 6:00 PM IST on the seventh (7th) and final day of the current week. The exact due date and payable amount applicable to the User are displayed on the app interface at all times, and that displayed figure shall govern.
3.2 Late Fees, Grace Period, and Vehicle Recovery
The payment timelines, penalties, and asset recovery rules are strictly enforced as follows:
Default, Penalties and Repossession Rules
Weekly Due Date: Rentals must be paid in advance every week via the Easebuzz interface, by 6:00 PM IST on the last day of the User's current rental week, as displayed in the app.
Late Fee Penalty: If the advance rental is not paid by the due date, a late fee equal to one-seventh (1/7th) of the applicable weekly rental amount, rounded down to the nearest rupee, shall accrue for each calendar day the amount remains outstanding. The late fee begins accruing from the first day of the rental week to which the unpaid rent relates. By way of illustration only, on a weekly rental of Rs. 2,300 the late fee is Rs. 328 per day. The late fee therefore varies with the User's applicable rental plan, and the exact accrued amount is displayed on the app interface.
2-Day Grace Period: Before exercising its immobilization and recovery rights, Karyarthin shall allow the User a grace period of two (2) days from the due date to clear the outstanding rental dues together with accrued late fees. For the avoidance of doubt, this grace period defers enforcement action only; late fees continue to accrue during the grace period as set out above.
IoT Immobilization and Asset Recovery: If the subscription remains unpaid beyond the 2-day grace period, Karyarthin holds the legal right to:
Remotely Immobilize: Deactivate and lock the vehicle electronically via the onboard IoT system, rendering it inoperable. Karyarthin shall not exercise this right while the vehicle is in motion or in a manner that would foreseeably endanger the rider or any third party.
Physical Recovery: Deploy company representatives to locate and repossess the vehicle, in accordance with applicable law. Repossession shall be carried out peaceably and without breach of the peace.
3.3 Liability Disclaimer for Repossession
Subject to applicable law, Karyarthin shall not be held liable to the User, delivery platforms, or any third party for any loss of livelihood, gig-platform penalties, delivery delays, or loss/damage to personal belongings left inside or on the vehicle arising out of lawful remote IoT immobilization or physical asset recovery due to payment defaults. The User shall be given a reasonable opportunity to retrieve personal belongings from a repossessed vehicle.
4. Privacy Policy and Data Protection (DPDA 2023)
This Section 4 constitutes the Privacy Policy of Karyarthin Private Limited in respect of the flexifleets rider application and related Platforms.
4.1 Personal Data We Collect
By registering on the app and renting a vehicle, the User provides informed consent under the Digital Personal Data Protection Act, 2023 for Karyarthin to collect, store, and process the following categories of data:
(a) Identity and KYC data Full name, date of birth, gender, residential and permanent address, mobile number, email address, photograph, and identity documents including Aadhaar, PAN, and Driving Licence (where applicable), together with scanned images or photographs of such documents uploaded through the app.
(b) Financial data Bank account details provided for refunds and settlement, and a record of rental payments, dues, late fees, and deposits. Card numbers, UPI credentials, net-banking credentials, and similar payment instrument details are collected and processed directly by our payment gateway partner, Easebuzz, and are not collected, seen, or stored by Karyarthin.
(c) Guarantor and reference data Where the User nominates a guarantor or reference as part of onboarding, Karyarthin collects that person's name, address, mobile number, and identity documents (including Aadhaar and PAN, and images thereof). The User represents and warrants that they have informed the guarantor of this Policy and obtained that person's consent before submitting their details. The guarantor may exercise all rights set out in Clause 4.5 by contacting the Grievance Officer at Clause 5.8.
(d) Device, technical and usage data IP address, device identifiers, device model, operating system and version, app version, language and locale settings, push notification tokens, and in-app product analytics such as screens viewed and actions taken (for example, sign-up, payment initiated, payment completed).
(e) Photos and camera The app requests access to the device camera and photo library solely to allow the User to capture or select images of KYC documents for upload. Karyarthin does not access, scan, or upload any other images from the User's device.
4.2 Vehicle Telematics and GPS Tracking
Karyarthin's vehicles are high-value assets fitted with an onboard IoT telematics device. This device is part of the vehicle, not the mobile application. It transmits data directly to Karyarthin's telematics service provider over its own cellular connection, continuously and independently of whether the app is installed, open, or running.
The flexifleets mobile application does not request, access, or collect the location of the User's mobile phone. The app does not hold location permissions on the device. Any location information shown in the app relates to the vehicle and is retrieved from the telematics provider.
Data transmitted by the onboard device includes:
Vehicle GPS location: the vehicle's coordinates, trip and route history, and geo-fence status.
Vehicle telematics: state of charge (SoC), speed, ignition status, distance travelled, and hardware error and diagnostic logs.
By taking delivery of the vehicle, the User acknowledges and consents to this collection for the duration of the rental.
4.3 Purpose of Data Processing
Karyarthin processes this data only for the following purposes:
Verifying the User's identity, assessing eligibility, and preventing fraud and impersonation.
Creating and administering the User's account and rental subscription.
Processing rental payments, deposits, dues, and refunds, and issuing receipts.
Asset protection, vehicle safety, theft prevention, recovery of stolen vehicles, and geo-fence monitoring.
Scheduling battery swaps, servicing, and preventive maintenance.
Sending service communications, payment reminders, and operational notifications.
Diagnosing faults, maintaining security, and improving the reliability of the Platform.
Exercising immobilization and recovery rights in the event of rental default, and establishing or defending legal claims.
Complying with applicable law, including tax, accounting, and law-enforcement obligations.
Karyarthin does not sell rider personal data, and does not share it with third parties for their independent advertising or marketing purposes.
4.4 Data Sharing and Processors
Karyarthin shares personal data only with the following categories of recipients, each bound to process it solely on Karyarthin's instructions:
RecipientPurposeData sharedEasebuzzPayment processingName, contact details, transaction amount and referenceSupabaseCloud database, storage and backend hostingAll account, KYC and payment-record dataIntellicar TelematicsVehicle tracking and telematicsVehicle identifiers and telematics dataPostHogProduct analyticsDevice and usage data, pseudonymous user identifierExpo / Google Firebase Cloud MessagingPush notification deliveryPush notification token and message content
Karyarthin may also disclose personal data to law enforcement, regulators, courts, or insurers where required by law or necessary to establish, exercise, or defend legal claims.
4.5 User Rights under DPDA
Under the Digital Personal Data Protection Act, 2023, the User (and any guarantor whose data has been provided) has the right to:
Access a summary of the personal data being processed and the identities of recipients with whom it has been shared (Section 11).
Correct, complete, or update inaccurate or incomplete personal data (Section 12).
Request erasure of personal data where it is no longer required for the purpose it was collected and there is no legal obligation to retain it (Section 12).
Withdraw consent at any time, with the consequence that Karyarthin may be unable to continue providing the rental service.
Nominate another individual to exercise these rights in the event of death or incapacity (Section 14).
Raise a grievance with the Grievance Officer named in Clause 5.8, and thereafter with the Data Protection Board of India.
Account deletion: The User may delete their account at any time from within the app (Profile → Delete Account), or by writing to the Grievance Officer. On deletion, the User's account and personal data are removed, save for records Karyarthin is required to retain under applicable law. Requests submitted to the Grievance Officer are actioned within thirty (30) days.
4.6 Data Retention
Karyarthin retains personal data only for as long as necessary for the purposes set out in Clause 4.3. KYC and financial transaction records are retained for the duration of the rental relationship and thereafter for the minimum period prescribed under applicable tax, accounting, and anti-money-laundering law. Vehicle telematics data is retained for the duration of the rental and for a reasonable period thereafter for asset-protection and dispute-resolution purposes. Data no longer required is deleted or irreversibly anonymised.
4.7 Data Security
Karyarthin implements reasonable security safeguards to protect personal data against unauthorised access, disclosure, alteration, or loss, including encryption of data in transit, access controls restricting KYC documents to authorised personnel, and authentication controls on rider accounts. In the event of a personal data breach, Karyarthin shall notify the Data Protection Board of India and each affected User in the manner and within the timelines prescribed under the DPDA.
4.8 Children
The Platform is not directed at, and may not be used by, individuals under 18 years of age. Karyarthin does not knowingly collect personal data of children. Where Karyarthin becomes aware that such data has been collected, it shall be deleted promptly.
5. Legal Miscellaneous
5.1 Limitation of Liability
To the maximum extent permitted by applicable law, Karyarthin shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising out of the use or inability to use the Platform or vehicle. Karyarthin's total liability for any claim under this agreement shall not exceed the subscription amount paid by the User to Karyarthin within the immediate 30 days preceding the event giving rise to liability. Nothing in this Policy excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
5.2 Rider Safety and Disclaimers
The User explicitly acknowledges that operating a low-speed EV carries inherent on-road risks. The User agrees that:
They are solely responsible for following local traffic regulations.
They must wear a safety helmet at all times while riding.
Subject to Clause 5.1, Karyarthin is not liable for bodily injury, third-party property damage, or fatalities resulting from accidents, rider negligence, or rash driving.
5.3 Indemnity
The User agrees to protect, defend, indemnify, and hold harmless Karyarthin, its directors, employees, and affiliates from and against any lawsuits, third-party claims, operational losses, damages, or legal costs (including reasonable attorney fees) arising out of the User's breach of this Policy, traffic violations, structural vehicle damage, or misuse of the Platform.
5.4 Principal-to-Principal Basis
This arrangement is executed strictly on a principal-to-principal basis. This Policy does not create any partnership, joint venture, employer-employee, or agency relationship between Karyarthin and the User.
5.5 Severability
If any term or provision of this Policy is held by a competent court or authority to be illegal, invalid, or unenforceable under applicable laws, the remaining provisions of the Policy shall continue to remain in full force and effect.
5.6 Governing Law
This Policy, platform interactions, and data processing practices shall be construed, interpreted, and governed in accordance with the laws of India.
5.7 Dispute Resolution and Jurisdiction
Any dispute, controversy, or claim arising out of or in connection with this Policy shall first be attempted to be resolved amicably. If unresolved, the dispute shall be referred to and finally settled by arbitration under the (Indian) Arbitration and Conciliation Act, 1996.
The tribunal shall consist of a sole arbitrator appointed mutually by Karyarthin and the User.
The seat and venue of the arbitration shall exclusively be Mumbai, India.
The language of the proceedings shall be English. Subject to arbitration, the courts in Mumbai shall have exclusive jurisdiction.
Nothing in this clause prevents the User from raising a data-protection grievance with the Grievance Officer under Clause 5.8 or, thereafter, with the Data Protection Board of India.
5.8 Grievance and Notice Contact
The User may reach out to Karyarthin for support, payment updates, or data privacy queries using the information below. Mr. Varun Soni is the designated Grievance Officer for the purposes of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and may be contacted at the address, telephone number, and email set out below.
Merchant Legal Entity Name: Karyarthin Private Limited
Grievance Officer: Mr. Varun Soni
Operational Address: Plot 68, Ambedkar Rd, near Lion Metal, Kandivali, Charkop, Charkop Industrial Estate, Kandivali West, Mumbai, Maharashtra, PIN: 400067
Telephone No: +91 8928861636
E-Mail ID: support@flexifleets.io